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Customer Care

 

Marble and Onyx are both naturally porous stones with their own unique motifs, colouring and texture’s. Overtime, your House of Slim product will continue to mould and change into it’s own distinctive form. Both elements have inherent qualities that vary from piece to piece, sourced directly from the earth-bed – which will see diverse density, veining, natural cracking and tones throughout its life cycle.

  

Special care needs to be taken to maintain Marble and Onyx appearances. We recommend avoiding direct contact with heat, liquid, foods and objects that may cause colour transfer, and avoiding all abrasive cleaners and chemicals. To avoid possible etching, no contact should be had with acidic substances, such as but not limited to citric food and some brands of sticky tapes. Note well, hot surfaces such as coffee mugs or plates may cause irreversible damage to your stone by either marks, scratches or stains. To avoid, ensure coasters or placemats are used to protect your House of Slim product.

  

To remove any dust or dirt, we recommend using a damp cloth to wipe down. All House of Slim products are crafted from large, natural singular blocks of stones; highlighting the beauty in their most natural and raw earth form. Although a hard material on the surface, Onyx and Marble is extremely fragile and heavy. Care must always be taken when transporting your House of Slim product. We recommend moving by professionals only.

Marble and Onyx are both naturally porous stones with their own unique motifs, colouring and texture’s. Overtime, your House of Slim product will continue to mould and change into it’s own distinctive form. Both elements have inherent qualities that vary from piece to piece, sourced directly from the earth-bed – which will see diverse density, veining, natural cracking and tones throughout its life cycle.

 

Special care needs to be taken to maintain Marble and Onyx appearances. We recommend avoiding direct contact with heat, liquid, foods and objects that may cause colour transfer, and avoiding all abrasive cleaners and chemicals. To avoid possible etching, no contact should be had with acidic substances, such as but not limited to citric food and some brands of sticky tapes. Note well, hot surfaces such as coffee mugs or plates may cause irreversible damage to your stone by either marks, scratches or stains. To avoid, ensure coasters or placemats are used to protect your House of Slim product.

 

To remove any dust or dirt, we recommend using a damp cloth to wipe down. All House of Slim products are crafted from large, natural singular blocks of stones; highlighting the beauty in their most natural and raw earth form. Although a hard material on the surface, Onyx and Marble is extremely fragile and heavy. Care must always be taken when transporting your House of Slim product. We recommend moving by professionals only. .

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