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House of Slim PTY LTD ensures all products are listed with correct size, dimensions and accurate images of the products to ensure purchasing online is made easy and accurately. Please choose carefully when purchasing from House of Slim PTY LTD as we do not offer refunds, returns or exchanges if you change your mind or make a wrong selection during the check-out process (as supported by Australian Consumer Law).
All House of Slim PTY LTD products are intrinsically quality controlled, however, should in the unlikely event that a product be delivered which has a manufacturing fault, we will replace or repair the product at no cost to you. You, as the consumer, are entitled to this policy if you contact House of Slim PTY LTD within 24 hours of your product being delivered – notifying us of the fault. If the delivery has been accepted without faults and signed for during Third Party Delivery, the product will not be accepted under this policy.
In order for us to resolve your matter as efficiently as possible, we will require a brief description of the damage, your order number and clear imagery of the damage, including packaging. Please remember, House of Slim PTY LTD products are hand-crafted from natural elements including Onyx and Marble, and therefore contain various grain, colour, motifs, cracks or texture. Variations of these are not considered a fault. Should you have any concerns regarding these variations please ensure to discuss with a Customer Service Representative prior to purchasing.
House of Slim PTY LTD will not refund or replace any product where in our reasonable opinion, the product has become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with House of Slim PTY LTD instructions, using in an abnormal way or negligence. Products will be repaired or replaced at House of Slim PTY LTD’s discretion.
Without overriding any Consumer Guarantees and to the extent permitted by Law, House of Slim PTY LTD does not make any warranties or guarantees in relation to the supply of House of Slim PTY LTD goods and disclaims all liability in connection with any loss and/or damage arising out of or in accordance with any use of, or reliance on, www.houseofslim.com or manual.
All custom orders placed are deemed final sale, and are not liable for return, refund or exchange.
Should you have any further questions, please contact our Customer Service representatives between Monday-Friday 10am - 4pm AEST and they will be happy to assist you further.