Prior to ordering your House of Slim PTY LTD product, please ensure you consider where your items will be placed in the home, and any delivery obstacles present. These can include small entry ways, staircases, etc. A return delivery charge will be applicable and the customer is liable to pay for this return shipping back to the Sydney Warehouse, should delivery not be successful due to inadequate access. All product listings include the packaging dimensions for ease of placement. Customers must also be present at the agreed time of delivery and allow access to the Third Party Delivery service. All House of Slim PTY LTD products are sent with a premium White Glove Service. This White Glove Service includes: A 3 hour window the day of delivery, an additional notification when the driver is 30 minutes away, assembly of item (not applicable to Basin products) and packaging removal should the customer require. For more information regarding delivery, please click here.

House of Slim PTY LTD provides up to date lead times on all Pre-order schedules. In the unfortunate event that your product is delayed outside of the stipulated delivery window, our Customer Service Representative will communicate the new lead time directly with you. Once your item is in stock, our third party shipping service will contact you directly via SMS to book in a delivery time. Once your item has shipped, your confirmation email will be sent. Stipulated times on site act as a guide only and will not be accepted for a request for refund. In the unlikely event that your product is delayed by more than 8 weeks, a Customer Service Representative will communicate with you directly for a refund/exchange, if desired. .

House of Slim PTY LTD currently ships to all major Metropolitan cities, as well as regional areas including Byron Bay, Lennox and Ballina. If you require shipping outside of the named locations, please contact our Customer Service Representations for a custom shipping quote within 24 hours during business days. Customers are responsible for supplying House of Slim PTY LTD with correct information at check-out, including delivery address, phone number for delivery purposes, email and story level of placement.

Our online store ships to Australian Metropolitan Cities and regional areas. Delivery charges are based on shipment location and total volume of your order from House of Slim PTY LTD. Shipping fees are automatically calculated at final check-out page for Metro locations, as well as some Regional locations including Byron Bay, Lennox Head and Ballina. If you require shipping outside of these locations, please contact our Customer Service Representatives prior to ordering, who will happily assist in acquiring a custom quote for your piece. We currently offer free Metropolitan shipping on all orders over $4000. House of Slim PTY LTD delivery fees are subject to change at House of Slim PTY LTD’s discretion.

Please allow up to 7 business days for your item to ship. Product lead times do vary based on customer location and the affirmation lead time acts as a guide only. Once your item is in stock, our third party shipping service, Designer Transport will contact you directly via SMS to book in a delivery time. Once your item has shipped, your confirmation email will be sent.

If you miss your delivery, you will be charged a re-delivery fee to the full value charged by Designer Transport. Please ensure to communicate with our Third Party Shipping service, Designer Transport should you suddenly not be available during your confirmed delivery timeslot. Please note, you must accept delivery or collect your purchased goods within 14 days of availability notification. If your order has not been accepted during a delivery timeslot, House of Slim PTY LTD reserves the right to cancel and refund your order, minus a storage and restocking fee ($500). For any questions relating to missed deliveries, please contact our Customer Service Representatives at info@houseofslim.com and they will be happy to assist.